Home > Google Workspace Handbook > Email Signatures > How to Resolve Common Image-related Issues on Email Signatures
Scenario
You’ve created an email signature using the BulkSignature and sent email to someone. Once they reply to you you notice that the logo and images on your email signature are very large.
The Reason
Some email clients, namely older versions of Outlook ignore the width and height parameters set in the email signature. Therefore they display the image in their original size.
In the case of older versions of Outlook, they ignore height and width parameters set inside the style tag of an image.
Other email clients completely disregard the image size set in html.
What to do
If you know that reply you received came back from older versions of Outlook, you can define width and height parameters of the image inline in HTML. Open your email signature management application and define width and height parameter in the following format:
<img src=”logo.jpg” alt=”MyCompany Logo” width=”500″ height=”600″>
If you are not sure which email client was used by responder, you can optimize the image itself. If you need the dimensions of the image to be 100×400, you can use online the image editing apps to cut the image to the size you need.
If you use Outlook as your main email client, you might notice that when you open emails, the images do not display when you open the email.
You will also see the message “Click here to download pictures. To help protect your privacy, Outlook prevented automatic download of some pictures in this message”.
Outlook does that for safety and privacy concerns. Most email marketing platforms will include invisible images in the emails for tracking purposes. It was also useful in the times when there were issues with low-bandwith.
How to Fix
On newer versions of Outlook (2010 and above):
On the File tab, choose Options > Trust Center.
Under Microsoft Outlook Trust Center, click Trust Center Settings.
Clear the Don’t download pictures automatically in HTML e-mail messages or RSS items check box.
On Older Versions (2007 and below):
On the Tools menu, click Trust Center > Automatic Download.
Clear the Don’t download pictures automatically in HTML e-mail messages or RSS items check box.
Sometimes you might see that the images do not download on your company-wide email signatures. This might be due to the fact that your Google Workspace super admin has disabled automatic image downloads.
First, check that automatic image downloads are enabled on your Gmail inbox.
To fix that, go to Gmail Settings -> General -> Scroll to Images section. Click “Always display external images” radio button. Save and close the changes.
If you are a GSuite admin and the email signature images from BulkSignature are not visible, you can whitelist the bulksignature domain so that the Google Admin console will regard the company-wide email signatures safe.
4. Add all 3 domains below, separated by a space:
https://bulksignature.com/
https://app.bulksignature.com/
https://cdn.bulksignature.com
